Affiliate Account
This section will cover the “General” tab of the affiliate account.
Last updated
This section will cover the “General” tab of the affiliate account.
Last updated
The affiliate will register from the registration page found at aff.yourwebsite.com and will then appear in the backoffice as a Pending affiliate for approval.
To approve/decline an affiliate:
Click the Affiliate name
Change the status to Approved/Decline (check below for more information related to Affiliate Statuses)
Assign an affiliate manager to the affiliate
Click "Save"
Pending Affiliates who register via the registration page aff.yourwebsite.com or via custom registration page, are with status Pending
Affiliates who register from 'Same manager URL' or a parent affiliate's 'Invitation link' are automatically registered with status Approved. Check Different parameters in Registratin page URL for more details on how to disable auto-approval.
Pending status can only be assigned to an affiliate as initial status following the registration. Affiliate status can't be reverted back to Pending, once changed.
Approved Affiliates with status Approved are given full access to the affiliate panel, can grab tracking links, generate commission, track their performance. Status is usually given to approved applications or to reinstate affiliate accounts that were temporarilly suspended. -> Affiliate's status can be changed from Approved to Blocked or Suspended
Approved status can only be assigned to affiliate, if there is manager assigned.
Declined Affiliates with status Declined don't have access to the affiliate panel. Status is usually given to a non-approved application or a pending affiliate application that does not meet the necessary criteria during the review process. -> Affiliate's status can be changed from Declined to Approved, Blocked or Suspended
Suspended Affiliates with status Suspended are restricted from logging into their affiliate accounts. Status is usually given if needed to put a temporary hold on the affiliate account. -> Affiliate's status can be changed from Suspended back to Approved or to Blocked
Blocked Affiliates with status Blocked face the following restrictions: 1. Login access is blocked. 2.Tracking links are blocked -> Users will be redirected to the landing page of your site, but without attribution values. 3. Registrations and sales data reported by platform is not processed by the affiliate system. If affilate's status is changed to Approved or Suspended, non-processed data won't be reinstated. 4. Commissions are no longer calculated.
-> Affiliate's status can be changed from Blocked back to Approved or Suspended.
You can change affiliate statuses in bulk with a multi-select option. Note that changes that are not allowed, will be skipped when attempting a bulk status change. Example: Change status to Approved will be skipped for the affiliates in a bulk change request, that don't have manager assigned.
When the operator wants his affiliates to automatically be approved and assigned to an affiliate manager, it is possible to give the affiliates a link to register with and be assigned directly to an affiliate manager.
Open an affiliate account under the same affiliate manager you would like to assign a new affiliate to
Under company details section, copy the link of “Same manager URL” and give to the affiliate
When the affiliate will register to your program from this link, he will be automatically assigned to the same affiliate manager (mgr=2342) and be approved
Go to Sub Affiliates Network for a full overview
Go to Sub Affiliates Network for a full overview
No Negative Carry Over means that any negative balance of the affiliate is not carried over into the next month. Please use this setting carefully, as it is sensitive and may cause complications in your affiliate program.
Example (if No Negative Carry Over is set to YES):
July 30th: Affiliate's balance is at $0 on July 30th.
July 31st: A player deposits $1,000, wins big, putting the affiliate's balance at -$10,000.
August 1st: Affiliate's balance is reset to 0 by making an adjustment (visible to the affiliate).
As is common for winning players, they lose it all back. Suddenly your affiliate’s account is at +$10,300. In this case, the player lost $1,000 total with $300 commission (i.e. 30% RevShare) going to the affiliate, $700 to the operator. Yet the affiliate is owed $10,300, and this is what the affiliate platform will show.
To set up the No Negative Carry Over (also referred to as NNCO):
Go to the affiliate's account
Under NNCO choose: 2.1. Yes from the dropdown menu (to enable) 2.2. No from the dropdown menu (to disable)
Considering the sesnitivity of this setting, No Negative Carry Over can be disabled only per affiliate and not in global settings.
The operator can choose which payment methods are available to the affiliates to get paid to, and the payment threshold for each one.
The available options for the affiliate program are set in the “Settings” section.
Each payment method has its unique fields like:
Bitcoin → Bitcoin address
Wire transfer → IBAN, Beneficiary, Bank Country, SWIFT etc
Neteller → Neteller ID, Email
The affiliate can choose where he would like to get paid, and update his details. When such details are updated by the affiliate or by the operator an event log will be generated and the update will appear under “Change log”
The payment threshold is the minimum amount of confirmed commission the affiliate will need to earn before a payment can be transferred or appear in the “balance report”. If the minimum payment level has not been reached until the payment date, the amount can be rolled over to the next period.
The operator can set the payment threshold for each payment method on a global level from the “Settings” section, or set it per affiliate from the “Payment details” area as shown below:
Under Additional Permissions the operator can control what fields are exposed for the Affiliate to see when he logs in. Click this field to choose from a multi selection list the right permissions for each and every Affiliate, or set the default permissions for every new registered Affiliate until specifically overwritten for his account.
Two-factor authentication (2FA) is a security system that requires two separate, distinct forms of identification in order to access the platform.
The first factor is a password and the second includes a code generated by a 3rd party app such as Google Authenticator, Authy etc.
To activate 2FA to an affiliate simply change the toggle button to enable And click Save. Once that is done, an email will be sent with instructions to the affiliate and a QR code to scan through the authentication app.
Affiliates can pull reporting information without accessing Smartico Affiliate Platform by using APIs.
Enable API access by switching the toggle button and click "Save & Create API key"
Click "OK" in the confirmation modal to create an API key
Modal with the generated API key will be opened, you can copy it to your clipboard.
The affiliate can request a password change by clicking on “Forgot Password” from the platform Login page (usually admin.aff.yourwebsite.com)
The operator can also reset the password from the affiliate account by clicking on “Reset Password” button.
When clicking the reset password button, the affiliate will receive an email with a link, to login directly to the creation of a new password as shown below:
The operator can simulate a “login as the affiliate” to have the same view as the affiliate has on the platform.
This way the operator can visualize the same things the affiliate can, and confirm the permissions given to him are correct, and to verify the numbers the affiliate see are the same as the admin/operator view them.
To view as affiliate simply click on the “View as Affiliate” button on the bottom right of the affiliate account as shown below:
Note that this is not an actual login and such a view will not trigger a log in the “Login History” of the affiliate.
Sending messages to affiliates is possible by clicking on the “Send Message” button at the top right of the affiliate profile as shown below:
There are 2 types of messages that can be sent to the affiliate:
Popup message - this message will appear to the affiliate in case he is logged in. If the affiliate is not logged in, he will get the popup upon his next login within 30 days from the sending of the popup.
Email - the affiliate will receive an email after sending the message.
The messages template and design are controlled by an email template and a popup template that can be found under the “Marketing” tab of the affiliate platform.
For more information please contact your account manager.
