Affiliate Account
This section will cover the “General” tab of the affiliate account.
Last updated
Was this helpful?
This section will cover the “General” tab of the affiliate account.
Last updated
Was this helpful?
The affiliate will register from the registration page found at aff.yourwebsite.com and will then appear in the backoffice as a Pending affiliate for approval.
To approve/decline an affiliate:
Select the row of the affiliate.
Change the status to Approved/Decline (check below for more information related to Affiliate Statuses)
In case you are approving the affiliate registration, assign an affiliate manager to the affiliate
Click "Save"
Pending Affiliates who register via the registration page aff.yourwebsite.com or via custom registration page, are with status Pending
Pending status can only be assigned to an affiliate as initial status following the registration. Affiliate status can't be reverted back to Pending, once changed.
Approved Affiliates with status Approved are given full access to the affiliate panel, can grab tracking links, generate commission, track their performance. Status is usually given to approved applications or to reinstate affiliate accounts that were temporarilly suspended. -> Affiliate's status can be changed from Approved to Blocked or Suspended
Approved status can only be assigned to affiliate, if there is a manager assigned.
Declined Affiliates with status Declined don't have access to the affiliate panel. Status is usually given to a non-approved application or a pending affiliate application that does not meet the necessary criteria during the review process. -> Affiliate's status can be changed from Declined to any other status except Pending
Suspended Affiliates with status Suspended are restricted from logging into their affiliate accounts. Status is usually given to put a temporary hold on the affiliate account. -> Affiliate's status can be changed from Suspended back to Approved or to Blocked statuses
Blocked Affiliates with status Blocked face the following restrictions: 1. Login access is blocked. 2.Tracking links: Users will be redirected to the landing page of your site, but without a valid tracker. 3. Registrations and financial activities reported by your platform are not processed by the affiliate system. If affilate's status is changed to Approved or Suspended, non-processed data won't be reinstated. 4. Commission will not be calculated for the affiliate, while status is Blocked. Non-calculated comission won't be reinstated if affiliate is approved again.
Blocked (Data Only) Affiliates with status Blocked (Data Only) face the following restrictions: 1. Login access is blocked. 2.Tracking links: Users will be redirected to the landing page of your site, but without a valid tracker. 3. Registrations reported with a tracker that belongs to affiliate with this status will be assigned to Default Affiliate as organic traffic. Financial activities of existing players of affiliate with this status will be processed by the affiliate system, but commission will not be calculated for the affiliate. 4. Non-calculated commission won't be reinstated if affiliate is approved again.
-> Affiliate's status can be changed from Blocked or Blocked (Data Only) back to Approved or Suspended.
You can change affiliate statuses in bulk with a multi-select option. Note that changes that are not allowed, will be skipped when attempting a bulk status change. Example: Change status to Approved will be skipped for the affiliates in a bulk change request, that don't have manager assigned.
When the operator wants his affiliates to automatically be approved and assigned to an affiliate manager, it is possible to give the affiliates a link to register with and be assigned directly to an affiliate manager.
Open an affiliate account under the same affiliate manager you would like to assign a new affiliate to
Under company details section, copy the link of “Same manager URL” and give to the affiliate
When the affiliate will register to your program from this link, he will be automatically assigned to the same affiliate manager (mgr=2342) and be approved
No Negative Carry Over means that any negative balance of the affiliate is not carried over into the next month. Please use this setting carefully, as it is sensitive and may cause complications in your affiliate program.
Example (if No Negative Carry Over is set to YES):
July 30th: Affiliate's balance is at $0 on July 30th.
July 31st: A player deposits $1,000, wins big, putting the affiliate's balance at -$10,000.
August 1st: Affiliate's balance is reset to 0 by making an adjustment (visible to the affiliate).
As is common for winning players, they lose it all back. Suddenly your affiliate’s account is at +$10,300. In this case, the player lost $1,000 total with $300 commission (i.e. 30% RevShare) going to the affiliate, $700 to the operator. Yet the affiliate is owed $10,300, and this is what the affiliate platform will show.
To set up the No Negative Carry Over (also referred to as NNCO):
Go to the affiliate's profile
Click 'Edit' on Affiliate Details
Enable/Disable No Negative Carry Over toggle: If toggle is enabled (YES): Affiliate's negative pending balance will be reset to 0 on the 1st of the following month/s If toggle is disabled (NO): Affiliate's negative pending balance will be carried over to the next month/will not be reset to 0
The operator can choose which payment methods are available to the affiliates to get paid to, and the payment threshold for each one.
The available options for the affiliate program are set in the “Settings” section.
Each payment method has its unique fields like:
Bitcoin → Bitcoin address
Wire transfer → IBAN, Beneficiary, Bank Country, SWIFT etc
Neteller → Neteller ID, Email
The affiliate can choose where he would like to get paid, and update his details. When such details are updated by the affiliate or by the operator an event log will be generated and the update will appear under “Change log”
The payment threshold is the minimum amount of confirmed commission the affiliate will need to earn before a payment can be transferred or appear in the “balance report”. If the minimum payment level has not been reached until the payment date, the amount can be rolled over to the next period.
The operator can set the payment threshold for each payment method on a global level from the “Settings” section, or set it per affiliate in “Affiliate Details” area as shown below:
Operator can control the additional data visible to the affiliate from 'Additional Permissions'. These permissions determine what information the affiliate has access to in both reporting and via API. You can find below a list with all available additional permissions.
Go to 'Additional permissions' in the affiliate profile
Click 'Edit'
Choose the relevant permissions from a multi-selection list
Click 'Save'
To set default permissions for all newly registered affiliates, which can later be overwritten on an individual account basis, go to "Settings"
Two-factor authentication (2FA) is a security system that requires two separate, distinct forms of identification in order to access the platform: a password and a code generated by a 3rd party app (such as Google Authenticator).
To activate 2FA for an affiliate go to 'Affiliate Details', toggle the button on and click Save. Once that is done, an email will be sent with instructions to the affiliate and a QR code to scan through the authentication app.
Affiliates can pull reporting information without accessing TAP, by using APIs.
Enable API access by switching the toggle button and click "Save & Create API key"
Click "OK" in the confirmation modal to create an API key
Modal with the generated API key will be opened, you can copy it to your clipboard.
In the affiliate profile, located at the right top corner, you will find quick actions that allow you to efficiently manage affiliates with just one click.
To send an email with a link for password reset, click on "Reset Password".
Affiliates can also request password change by clicking 'Forgot Password' button, on the affiliates login page: admin.aff.yourdomain.com.
To send an email for 2FA configuration, click on "Send a 2FA QR Code"
Email will be sent to the affiliate, consisting of a Secret code a QR code for 2 Factor Authentication will be sent to the affiliate
To simulate the affiliate's login experience, click on "View as Affiliate".
This is not an actual login and will not trigger a login in the “Login History” of the affiliate.
To send personal message to the affiliate, click on "Send Message” button.
There are 3 types of messages that can be sent to the affiliate. The messages templates and designs are controlled in Marketing > Assets
Popup message - this message will appear to the affiliate in case they are logged in. If the affiliate is not logged in, he will get the popup upon his next login within 30 days from sending of the popup.
Email - Email message will be sent to the affiliate's email
SMS - will be send on the affiliate's phone number. Please, contact your account manager for more information on configuring your IM provider.
The Default Affiliate acts as a system affiliate that does not generate commissions, allows you to create standard deals that can be automatically copied to newly approved affiliates and all organic traffic, is assigned under this affiliate. To find out the Default Affiliate for your setup: 1. Go to 'Settings' 2. Check under 'Default affiliate' field 3. Find the affiliate in 'Active Affiliates' list (example below)
Attribution of organic traffic
Players reported with an unidentifiable tracker/promo code or with no tracker/promo code are automatically assigned to the Default Affiliate, due to inability to find another matching affiliate. No commission is being generated for the Default Affiliate.
Default Affiliate Deal: In the Default Affiliate profile, you can create standard deal or/and sub-affiliate deal. Default deals that are set under this affiliate can be copied to new affiliates automatically upon their account approval.
